❓ What are the system requirements?

Minimum Requirements:
Operating System: Windows 10/11 (64-bit recommended)
RAM: 4 GB (8 GB recommended)
Disk Space: 500 MB free space
Internet: Required for email validation
Additional: .NET Framework 4.7.2 or higher

❓ Why won’t the program open/work?

Possible Solutions:
Run as administrator → Right-click > “Run as Administrator”
Check antivirus → Add program to trusted list
Verify config files → Check %localappdata%\APEX Email Validator\
Temporarily disable Windows Defender
Reinstall the program → Completely remove old version first

❓ I’m getting “Config file not found” error, what should I do?

Solution Steps:
Check installation folder: %localappdata%\APEX Email Validator\
These files should exist:config.key
db_config.enc
key.bin
If missing: Reinstall the program
Still having issues: Run setup as “Run as Administrator”

❓ My antivirus is flagging the application as dangerous?

This is Normal – Solutions:
False Positive: Common with new applications
Add to whitelist: Go to antivirus settings > “Whitelist/Exception”
For Windows Defender:Settings > Security > Virus Protection > Exclusions
Add folder: %localappdata%\APEX Email Validator\
Temporary fix: Disable real-time protection, install, then re-enable

❓ I’m getting errors during program installation?

Installation Errors and Solutions:
“Access Denied” → Run setup as “Run as Administrator”
“File in use” → Close all programs, restart computer
“Disk space” → Ensure at least 500 MB free space
“Corrupted installer” → Re-download setup file
Antivirus blocking → Temporarily disable antivirus

❓ How can I update the old version?

Update Process:
Automatic: New setup automatically removes old version
Manual update:Download new setup
Run as “Run as Administrator”
Old version will be automatically removed during installation
Settings preservation: User settings are saved in Registry
Backup recommendation: Backup important data

❓ How can I completely uninstall the program?

Complete Removal Steps:
From Control Panel:Settings > Apps > APEX Email Validator > Uninstall
Manual cleanup:Folder: %localappdata%\APEX Email Validator\ → Delete
Registry: HKCU\Software\APEX Quantum Email Validator Software Solutions\ → Delete
Temporary files:Delete APEX files in %temp% folder
Remove desktop shortcuts and Start menu items

✅ WHICH EMAILS YOU CAN SAVE:

🏆 1. EXCELLENT (Perfect)

✅ 85% – 95% Safe to Use
✅ Highest delivery rate
✅ Ideal for main campaigns
✅ Premium email list

🟢 2. HIGH (High Quality)

✅ Safe to use confidently
✅ Very low bounce rate
✅ Suitable for large campaigns
✅ Quality email list

🟡 3. MEDIUM (Medium Quality)

⚠️ Use carefully
⚠️ Run A/B tests
⚠️ Send in small batches
⚠️ Monitor engagement

❌ WHICH EMAILS YOU SHOULD NOT USE:

🟠 LOW (Low Quality)

❌ Don’t use – High risk
❌ Increases bounce rate
❌ Damages sender reputation
❌ Goes to spam folder

❌ INVALID (Invalid)

❌ Never use
❌ Remove from list completely
❌ 100% bounce rate
❌ Penalized by ISPs

🆘 For More Help:

📧 Support: support@apexquantumrobots.com
💬 Live chat: 24/7 online support